The emergence of Tourism phenomenon as a viable path to socio-economic development led to a fundamental paradigm shift towards service economy worldwide.  On realization that Nigeria has all it takes to develop Tourism, given her rich natural and cultural resources, there has been expressed desire and wish to sustain the industry through Institutional capacity building.

Therefore, for sustainable tourism development to take place, the human capital which is the bedrock of the industry must be produced in quality, range and number consistent with international best practices.  It is against this background that NIHOTOUR was established in 1987, following a tripartite project agreement NIR/85/004 signed that year between the Federal Government of Nigeria (FGN), United Nations Development Programme (UNDP) and International Labour Organisation (ILO) as part of a comprehensive approach to tourism development in the country.

 

In view of this development, the Institute commenced its operations in Bagauda Lake Kano in 1988, as a mono campus.  A temporary facility was provided by the Kano State government in what used to be known as the Bagauda lake Hotel now the Bagauda Kano Campus of the Nigeria Law School. This apart, a large piece of land adjacent to this facility was graciously given to the Federal government by the Kano State government as permanent site of the Institute. This site that has now been fully built up is the North West Zonal Campus of the Institute, consequent upon the relocation of its headquarters to the Federal Capital territory Abuja.  NIHOTOUR has since metamorphosed into a multi campus Institutional structure with presence in all the six geo-political zones of the country.

However, UNDP and ILO withdrew their support in 1992 after the first phase of the project which was adjudged successful, due to political instability in the country then.  NIHOTOUR was therefore left to determine its own fate.  It trudged on, until 1998, when the Institute graduated from the status of a project to a full-fledged parastatal. First it was under the Federal Ministry of Commerce, later Federal Ministry of Tourism, Culture and National Orientation and now Federal Ministry of Information and Culture.

VISION

To build NIHOTOUR to become a center of excellence and manpower development that addresses the skills gap in the Hospitality and Tourism Industry through qualitative training and standardized professional regulatory framework.

MISSION

To provide innovative world class manpower capacity building that enables the entrenchment of quality driven professionals that meets global best practices.

MANDATE

The Institute has the specific mandate providing professional and technical skills upgrading training programmes to enhance all levels of personnel in all areas of the industry and all disciplines and specialization directly and indirectly connected with the Hospitality and Tourism Industry (NIHOTOUR Project Document, 1987.) The Institute also conducts research for the Hospitality and Tourism Industry.

In addition to its traditional training mandate, the Institute serves as a regulatory body to:

(i)      Regulate/professional practices in all hospitality and tourism Institutions to ensure that their activities are streamlined in accordance with prescribed standards.  This is in line with the White Paper Report of the Presidential Committee on Restructuring and Rationalization of Federal Government Parastatals, Commissions and Agencies headed by Stephen Oronsaye.

(ii)     Operate as the hospitality tourism sector skills council and training provider for the National Vocational Qualification (NVQ) delivery.

Specifically, the mandate of the Institute as enshrined in the forthcoming Act are as follows:

  • organizing and facilitating staff development programmes and supervisors in approved educational Institutions and hospitality, travel and tourism industry such as study courses, conferences, lectures, workshops, seminars in the industry and
  • issuing certificates of merit and attendance to successful participants in the courses and training;
  • provide consultancy services in hospitality, travel and tourism industry and accept national and international reputable consultants to the Institute;
  • provide training for trainers in the hospitality, travel and tourism industry;
  • award certificates and diplomas as appropriate;
  • establish and maintain a library for research on hospitality, travel and tourism and matters connected with the industry;
  • undertake and provide for publication of journals, research papers, books and magazines on hospitality, travel and tourism;
  • provide a forum at which representatives of both public and organized private practitioners and proprietors of institutions in the hospitality and tourism industry meet to exchange ideas and information on developments in the hospitality and tourism industry;
  • organize seminars and workshops on tourism, hospitality and travel trade practices for the purpose of quality control;
  • ensure that all practitioners in the hospitality, travel and tourism sub-sectors are certified by the Institute in order to ensure a common standard;
  • affiliate with any university or tertiary institution to offer programmes in hospitality, travel and tourism;
  • source for funds and technical assistance to carry out its functions, activities and programmes as provided in this Act;
  • in conjunction with any professional body, government or organization, carry out its functions, activities and programmes as provided in this Act;
  • enter into such contracts as may be necessary and expedient for carrying into effect the provisions of its Act;
  • acquire and hold such movable and immovable property as may be necessary or expedient for carrying into effect the provisions of this Act and, for the same purpose, sell, lease, mortgage, allocate or dispose of any property;
  • establish such faculties, institutes, schools, extra-mural departments and other teaching and research units throughout Nigeria as may be necessary, subject to the approval of the Board, for effective education, training and administrative convenience of the Institute; and
  • carry out such activities as are necessary or expedient for the performance of its functions under this Bill.
  • set conditions and standards for institutions or organisations offering courses in hospitality, travel and tourism management or skill in Nigeria;
  • approve programmes or courses of training for institutions or organisations offering courses in hospitality, travel and tourism management or skill in Nigeria;
  • assess and grade personnel and quality of services rendered by a practitioner or organization in the hospitality, travel and tourism industry in Nigeria;
  • impose subscriptions, fees, levies, penalties and other charges for services rendered to private individuals, corporate bodies, institutions, organisations and groups;
  • assess relevant records, documents and training equipment on materials of any institution, tourism or hospitality personnel to which this Act applies for the purpose of inspection or investigation and grading;
  • require a person in apparent control of any hospitality, travel, tourism and training school to furnish the Institute with such information or any aspect of the school’s operation as may appear necessary to enable the Institute perform its functions under this Act;
  • establish and maintain subsidiaries either by itself or in collaboration with other organisations, government or persons to enhance the attainment of the functions of the Institute;
  • regulate travel, tourism and hospitality personnel and services of the institutions and establishments specified in the Second Schedule of this Act; and
  • do such other things as are necessary for the efficient performance of the Institute.

 

POLICY IMPLEMENTATION STRATEGY

The Institute runs a multi-campus system in order to take training to the door steps of potential trainees. For effective policy implementation strategy these Campuses are strategically located across the six geo-political zones of the country as follows:

–        NIHOTOUR Headquarters F.C.T Abuja (North Central)

–        NIHOTOUR North West Campus Bagauda Kano

–        NIHOTOUR North East Campus Bauchi

–        NIHOTOUR South West Campus Lagos

–        NIHOTOUR South East Campus Enugu

–        NIHOTOUR South South Campus Benin

–        NIHOTOUR Training Center Oshogbo

–        NIHOTOUR Training Center Kaduna.

INSTITUTE PROGRAMMES AND ACTIVITIES

Regular Programmes:

(i)      Post Graduate Diploma in Hospitality Management

(ii)     Post Graduate Diploma in Tourism Management

(iii)    Diploma in Transport and Travel Management

(iv)    Diploma in Hospitality Management

(v)     Diploma in Tourism and Recreation

(vi)    Diploma in Ecotourism

(vii)   Diploma in Travel and Tourism Management (IATA/UFTAA Foundation Level)

(viii)  Diploma in Food Hygiene (WAHEB)

(ix)    Professional Certificate in Tour Guiding

(x)     Certificate in Hospitality operations

(xi)    National Technical Certificate in Catering

Craft Practice (NABTEB NTC 340)

(xii)   Certificate in Cookery and Pastry practice

(xiii)  Certificate in Food Hygiene (WAHEB)

In-House Training Programmes

The Institute mounts in-house training programmes on request in the areas of train-the-trainer, to meet identified training needs and to improve productivity and service delivery.

National Sensitization Workshops

The Institute organizes National Sensitization Workshops with the aim of raising the level of public awareness on the benefits of tourism and its contribution to the socio-economic development of the country.

Consultancy Services

The Institute provides Consultancy Services to the public and the Organized Private Sector in areas like development of tourism master plans for Federal, States and FCT, training of Local government tourism committee personnel, technical assistance for agencies and Institutions in the hospitality and tourism industry.

Publications

The Institute undertakes publication of journals, research papers, books and magazines on hotel, tourism and matters connected therein. It maintains an internationally registered Journal of Research in Tourism and an Annual Master Series in Tourism and Hospitality among others.

 

STATUS REPORT ON INSTITUTE PROGRAMMES AND ACTIVITIES

Since its inception the Institute is diligently carrying out the following activities in line with its mandate:

  • Training at all levels in the industry to enhance professionalism
  • Conduct researches in Hospitality and Tourism to realize the to the country’s economy
  • Organise workshops, seminars and other interactive fora as it relates to creating public awareness and enlightenment of the sector’s critical importance
  • Regulatory activities to enhance standards in line with global best practices.

INTERNATIONAL OBLIGATIONS

NIHOTOUR has a cordial working relationship and affiliated to the following:

  • International Air Transport Association (IATA)
  • Universal Federation of Travel Agencies Association (UFTAA)
  • United Nations World Tourism Organization (UNWTO)
  • Association of Hospitality Schools in Africa (AHSA)
  • African Travels Association (ATA)

IMPACT OF INSTITUTE’S POLICY AND PROGRAMMES

The Institute has contributed substantially, within the ambits of the resources available to it, by enhancing the professionalization of the hospitality and tourism industry.

Some of our graduates especially those who studied at postgraduate level have risen to positions of Permanent Secretaries, Directors General Managers of State Tourism and Hotel Boards, General Managers of Hotels resorts etc. The amiable profiles of the Institute’s alumni can be seen in all state of federation, contributing their quarter to the overall development of the country.

Our IATA graduates on the other hand are Managers, General Managers, and Proprietors of travel agencies, tour operation firms and department heads in both local and international airlines.

ACHIEVEMENTS

  • Average of 80% success in the International Air Transport Association (IATA) Professional Examinations as a result of which nine (9) more courses have been approved for the Institute.
  • IATA Top 10 Authorized Training Center Africa in 2012
  • IATA Top performing Authorized Training Center (ATC) Africa 2015
  • Mounted Nigerian Food and Cultural Fair to mark 100 years of food culture and hospitality in Nigeria.
  • In partnership with the National Board for Technical Education (NBTE), NIHOTOUR produced the National Occupational Standards for Hospitality and Tourism sector for the operation of National Vocational Qualification (NVQ) delivery approved by the Federal Government.
  • Upon the Federal Executive Council approval, the Institute has duly constituted Hospitality and Tourism Sector Skills Council.

In this regard, it is expected to develop and monitor skills required by the industry for global best practice.

  • Exhibition of Nigeria Cuisine in China in 2012 and 2013 respectfully.
  • Signed an MOU with Utalii College Kenya in July/August 2014 For Lecturer Exchange Training Programmes, Hospitality and Tourism Training and Train the Trainers in the Hospitality and Tourism Industry.
  • Development of website portal to host on-line training.

CONCLUSION

In  actualizing its aim of enhancing skills development across the Hospitality and Tourism sector in Nigeria, leading to greater efficiency, productivity and sustained growth, NIHOTOUR is poised to further partner with corporate and other stakeholders in both the public and the private sectors.  The Institute is also striving hard to accomplish its mandate through the training and retraining of personnel, seminars, workshops as well as research works for a sustained Hospitality and Tourism development in Nigeria and the West African Sub-Region.

SCOPE OF TRAINING SERVICES

Range of training service delivery

  • NIHOTOUR’s training programmes cover the following major areas:-

  • Planning and Management of the hospitality, travel tourism and rural tourism development;

  • Human Resource Development and general operations management;

  • Travel. Hospitality and tourism office operations and management;

  • Tourism & hospitality finance and credit management;

  • Travel, hospitality and tourism research management;

  • Development of training curricula for training;

  • Entrepreneurship and SMEs enterprise development and management in the industry sub sectors;

  • Vocational and skills qualification training;

  • Training the trainers and institutions of learning and

  • Management Information System (MIS) and data processing in tourism & hospitality operations.

Further to the above regular training, the institute also organizes workshops and conferences on topical national and global issues related to travel, hospitality and tourism development and management and policy matters. Since inception, NIHOTOUR has been organizing national and international courses and has been acclaimed as a centre of excellence in travel and tourism management training.


NIHOTOUR programmes/courses are designed to provide practical and technical skills, operational and managerial knowledge acquisition and assistance to all levels of craft, managers, supervisors and frontline personnel serving in both the public and private sectors of the industry.
Teaching Approach

Lectures

The institute has lecturers, instructors and technicians who specialize in various areas of the industry services. They employ the method of imparting knowledge into the students’ psyche.

Participatory

This method emphasis the sharing of learning experience, case studies, syndicate discussions, and role plays for real industrial life experiences to be applied and absolved on topical issues of the curricula. Laboratories and managerial clinics are operated for the improvement of human relations and interaction. There are globalised modern training technology equipment and educational study tours to minimize the gap between theoretical and practical know how.

Follow Up

The system collates post graduation experience of the students/trainees participants to measure level of assimilation and application of acquired knowledge to job situation. Specific tasks are also given the students for review and update.

Responsive

Training needs of the various tourism sub-sector organizations are surveyed and identified, developed and reviewed regularly to meet the expectations of the industry generally.